QAED- PL-01 | Rev. No. 00 | Rev. Date: 1/6/2023

QAED Certification aims to provide an independent, impartial, and competent management system certification of Management Systems to all its clients.

QAED will strive to:

• Meet client needs and exceed client expectations.
• Respond quickly and wisely to rapid changes in the business environment and changing client needs.
• Comply with the requirements of the regulatory authorities that grant accreditation.

We understand the importance of impartiality in carrying out our management system certification activities, manage conflict of interest, and ensure the objectivity of our management system certification activities.

QAED Certification will achieve this by:

• Offering international and national certification services in accordance with ISO 17021 that are fair, impartial, and objective to all who wish to avail themselves of our services.
• Providing our customers with a professional service that adds value to their business and satisfies their expectations.
• Practicing sound certification principles through competent staff.
• Briefing and training our staff to deliver audits that satisfy our customers, supervisory bodies, and the standards we set.
• Developing an open exchange of information with organizations and the public on the certification services we offer.
• Continuously improving the certification services we provide.
• Practicing sound business principles to manage the certification body and provide returns on our shareholders’ investments.
• Communicating this policy to our staff, customers, and interested parties.