Complaints & Appeals

The QAED is committed to impartiality, fairness, and continual improvement. If you wish to raise a complaint about our services or appeal a certification decision, please submit the form below.

N/A 2026-07-06

Complaints & Appeals

Acknowledgement

Every submission is acknowledged in writing within 3 business days of receipt.

Confidential Handling

All complaints and appeals are handled impartially and in strict confidence by our review team.

Documented Procedure

Read our full Complaints & Appeals Procedure (PDF) before submitting the form.

Complaints & Appeals Submission Form

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Submission Received

Thank you for your submission. We will acknowledge receipt within 3 business days and follow our documented complaints & appeals procedure.

Type of Submission *
Please complete all required fields marked with *. Our Impartiality Committee reviews every submission.
Your Information
Please enter your name.
Please enter a valid email address.
Details of the Complaint / Appeal
Please describe what happened, including relevant dates, individuals involved, and any supporting evidence.
Desired Outcome / Expected Resolution
Confidentiality & Disclosure

I request that my identity remain anonymous to the audited organization (applicable only for complaints).

Declaration
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Your data is secure and handled in confidence.

Documented Procedure

Review our full Complaints & Appeals Handling Procedure before submitting your form, including timelines, escalation, and your rights throughout the process.

Download Procedure PDF Certificate Verification

What Happens Next

  • 1
    Acknowledgement

    Receipt confirmed in writing within 3 business days.

  • 2
    Impartial Review

    Assessed by staff independent of the original decision.

  • 3
    Investigation

    Findings gathered and, where needed, the certified party is consulted.

  • 4
    Resolution

    Outcome communicated within 30-60 days, depending on complexity.