Complaints & Appeals

The QAED is committed to impartiality, fairness, and continual improvement. If you wish to raise a complaint about our services or appeal a certification decision, please submit the form below.

N/A 2026-07-06

Complaints & Appeals

Acknowledgement

Every submission is acknowledged in writing within 3 business days of receipt.

Confidential Handling

All complaints and appeals are handled impartially and in strict confidence by our review team.

Documented Procedure

Read our full Complaints & Appeals Procedure (PDF) before submitting the form.

Complaints & Appeals Submission Form

Please complete all required fields marked with *. Our Impartiality Committee reviews every submission.

Submission Received

Thank you for your submission. We will acknowledge receipt within 3 business days and follow our documented complaints & appeals procedure.

Type of Submission *
Please select whether this is a complaint or an appeal.
Your Information
Please enter your name.
Please enter a valid email address.
Details of the Complaint / Appeal
Please describe your complaint or appeal (at least 20 characters).
Desired Outcome / Expected Resolution
Confidentiality & Disclosure

Anonymity requests are not available for appeals, as the certified organization must be able to respond to the specific decision being contested.

Declaration
Please confirm this declaration to continue.
Please confirm this declaration to continue.
Your data is secure and handled in confidence.

Documented Procedure

Review our full Complaints & Appeals Handling Procedure before submitting your form, including timelines, escalation, and your rights throughout the process.

Download Procedure PDF Certificate Verification

What Happens Next

  • 1
    Acknowledgement

    Receipt confirmed in writing within 3 business days.

  • 2
    Impartial Review

    Assessed by staff independent of the original decision.

  • 3
    Investigation

    Findings gathered and, where needed, the certified party is consulted.

  • 4
    Resolution

    Outcome communicated within 30-60 days, depending on complexity.